Make sure your original answer explains the following in your own words:

Using this case study, take the role of the production manager and prepare a report for the board that either recommends the proposed changes or does not recommend the changes. Support your position with details from the case and also from information from the text or other outside references.

Make sure your original answer explains the following in your own words:

  • Cost of Quality
  • Total Quality Management (TQM)
  • Statistical Process Control (SPC)
  • Six Sigma
  • Relevant Costs
  • Sunk Costs
  • Cost Volume Profit (CVP)

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